Amazon SPS Training Assessment Question Answer | Amazon Seller Partner Support Question Answer
Amazon Email Support | Amazon Voice Support | Amazon Chat Support Process
(1) An Amazon Seller contacts you because they are considering closing their account. They want to know how long they should wait after their last sale before closing the account. What should you advise the seller?
- There is no waiting period the seller can close the account now.
- Advice the seller to wait 60 days from their last sale
- There is no waiting period for last sale, but they should allow 45 days for A-Z Claims.
- Advise the seller to wait 90 days from their last sale
(2) An Amazon Seller Contacted seller support to close their account. When You check the seller's account, you see that the seller has an A-Z claim which is not resolved yet. How would you help the seller?
- Terminate the seller's account
- Transfer to seller performance team
- Inform the seller that the account doesn't meet the criteria to be closed. Make the seller aware of the claim and the next steps to be taken by them.
- keep the case pending until the claim is resolved and then terminate the seller's account
(3) An Amazon seller contacts you and wants to temporarily deactivate their listings. what should you advise the seller?
- Update business information in Seller account information
- Update listing status in Seller Account Information
- Update services in Seller Account Information
- Update Account status in Seller Account information
(4) In How many ways can you apply shipping template to SKUs/listings?
- 4
- 1
- 3
- 5
(5) The time from the moment the order is placed to the moment it's shipped is called:
- Service time
- Transit time
- Shipping Time
- Handling Time
(6) During the registration process an account being created will have the following status:
- Staging
- Normal
- Minimal Score
- Holding
(7) Drag The hot spot to the location of the sellers account status
Ans:-
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| Amazon SPS Assessment Question Answer |
(8) An Amazon Seller contacts you because they want to enter new bank details in their Seller central Account. put the following steps in order for the seller.
- Seller navigates to the Account info section under setting
- Seller selects bank account information in the Payment information section
- Click edit next to the deposit method
- Seller adds new bank account with updated information
- Seller deletes the old account
(9) An Amazon Seller contacts you saying they received an email asking for their birth city and favorite pets name to ensure the security of their account. What would you advise the seller?
- Encourage the seller to enter this information in their security setting in seller central
- Amazon doesn't require personal information via email, however the seller should update their security questions in Seller central.
- Encourage the seller to reply to email so that we can verify their account
- Amazon doesn't request personal information in an Email. Advise the seller to report a phishing email
(10) An Amazon Seller Contacts you saying they saw a news article about phishing email and they want to protect themselves from the threat. Select the tips Seller support could provide the seller.
Ans:-
- The return address will end in @amzon.in
- The website address will end in amazon.in
- Account is in 'Staging' status and has FBA as a registered service
- Account is in 'Suspended' status and has FBA as a registered service
- Account is not in 'Staging' status and has FBA as a registered service
- Account is in 'Staging' status and has NONE or CSAAS as services
(12) When is it appropriate to cancel a Paragon Workflow? Select two responses.
- You can resolve the seller's issue without the use of a Paragon Workflow
- You made a mistake in the steps of the Paragon Workflow
- You broke adoption of the Paragon Workflow
- You launched an incorrect Paragon Workflow
- The Paragon Workflow differs from the SOP
